Customer Service Administrator

  • Client is a roofing contractor in Azusa
  • Position is Temp-to-Hire
  • Shift is Monday – Friday from 8:00am – 5:00pm
  • Salary is $22 – $23/hour (Depending on experience)

JOB DESCRIPTION:
Duties for this position include, but are not limited to:

  • Answer and assist with incoming customer calls and inquiries.
  • Create and manage work orders, project documentation, and track progress.
  • Process jobs from initiation to completion.
  • Handle billing and invoicing efficiently.
  • Resolve customer issues with a focus on timely resolution.
  • Work collaboratively across departments for smooth workflow.
  • Process employee timesheets and assist with payroll-related tasks.
  • Prepare proposals for customers and clients.
  • Conduct follow-up calls to ensure customer satisfaction.
  • Perform additional administrative tasks as needed.
  • Other duties as assigned.

MINIMUM QUALIFICATIONS:
Ideal candidates should possess the following skills/qualifications demonstrated through previous work experience:

  • 2+ years of office/administrative experience required.
  • Prior experience within the construction industry highly preferred.
  • Must be proficient in Microsoft Excel, Outlook, Word, and Adobe.
  • Excellent communication and problem-solving skills.
  • Strong attention to detail, with the ability to multitask and handle a high volume of work.
  • Reliable and able to work overtime, including weekends, if needed.
  • Must be highly organized and have strong attention to detail.

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