Customer Service Representative

  • Client is a utility company in El Monte
  • Position is Temp-to-Hire
  • Shift is Monday – Friday from 8:00am – 5:00pm
  • Salary is $19 – $20/hour

Job Description:
Duties for this position include, but are not limited to:

  • Receive cash over the counter in payment of bills.
  • Balance cash and checks received at the close of each business day.
  • Prepare and process new service orders.
  • Prepare customer service applications and orders for customers.
  • Prepare delinquent orders.
  • Process night depository payments.
  • Prepare customer complaint forms.
  • Process returned mail and returned checks.
  • Prepare bank deposits.
  • Processes bills and assist, when needed in follow-up collection efforts.
  • Review customer billing history including skips and re-reads.
  • File paperwork.
  • Provide switchboard relief.
  • Must be prepared to travel to other offices to replace employees, as needed.
  • Other duties as assigned.                                         

Minimum Qualifications:
Ideal candidates should possess the following skills/qualifications demonstrated through previous work experience:

  • High School Diploma required.
  • 1-2+ year’s customer service/cash handling experience preferred.
  • Ability to follow verbal and written instructions.
  • Basic mathematical skills
  • Strong written and verbal communication skills
  • Ability to interact with supervisors and co-workers in a cooperative and professional manner.
  • Bilingual skills in English, Spanish desirable.
  • Ability to perform repetitive physical activities, including using keyboard, sit, stand, walk, bend, stoop, reach, grasp, push, pull, and lift up to 15 lbs.
  • Valid California driver’s license and acceptable driving record.
  • Ability to operate AS-400 computer terminals and printers.

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