Client: Alarm System Company
Location: Glendora
Position Type: Temp-to-Hire
Schedule: Monday – Friday from 7:00am – 4:00pm
Pay Rate: $23 – $29/hour (Depending on experience)
JOB DESCRIPTION:
Duties for this position include, but are not limited to:
- Analyze daily fire alarm monitoring reports to identify system activity, trends, and key insights to be shared with customers.
- Evaluate monitoring signals and event data to determine when fire alarm system service repairs, troubleshooting, or system improvements may be necessary.
- Communicate with customers to provide clarity on monitoring activity, share relevant system information, and coordinate next steps when service support is required.
- Generate service work orders based on monitoring findings and coordinate appropriate follow-up as needed.
- Maintain detailed records and documentation of monitoring events, communications, and actions taken.
- Assist in managing active fire alarm monitoring service agreements to ensure services remain aligned with contractual requirements and that any updates, changes, or follow-up actions are coordinated efficiently.
- Provide support with monthly monitoring contract invoicing by verifying billing details and coordinating with internal teams to ensure invoices are processed smoothly and on schedule.
- Collaborate with service coordinators, technicians, and leadership to ensure monitoring insights translate into effective service response.
- Identify recurring patterns or anomalies that may indicate system performance concerns or opportunities for preventative service.
- Other tasks as assigned.
MINIMUM QUALIFICATIONS:
Ideal candidates should possess the following skills/qualifications demonstrated through previous work experience:
- 2+ years of experience in data review, monitoring coordination, dispatching, service coordination, or customer service support required.
- Proficient in Microsoft Office (Outlook, Excel, etc.)
- A strong analytical mindset with the ability to read reports and identify patterns or trends.
- High attention to detail and accuracy when working with technical information.
- Strong organizational skills with the ability to manage multiple priorities.
- Excellent communication skills with the ability to relay important findings clearly and professionally.
- A proactive attitude and desire to contribute to continuous improvement.